We collect personal information to provide electricity services, manage your account, and meet regulatory requirements. We collect electricity usage data from meters for billing, system operations, and conservation programs. We only share your information with trusted service providers, regulators, or where required by law. We protect your information using secure systems and strict access controls. You can request access to or correction of your personal information at any time.
Greater Sudbury Hydro Inc. (“GSH”) is committed to protecting the privacy and confidentiality of our customers’ personal information. We collect, use, and disclose personal information only as necessary to provide electricity distribution services and in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and regulatory requirements established by the Ontario Energy Board (OEB).
This Privacy Notice explains how we handle your personal information in connection with the electricity services we provide.
We collect personal information necessary to provide electricity distribution services and manage customer accounts. This may include:
We collect personal information directly from you, through your use of our services, or from authorized third parties where permitted by law.
GSH collects electricity consumption information through meters and related systems to measure electricity usage. This information is used for billing, system operations, outage management, and to support conservation and energy efficiency programs, as required by the Ontario Energy Board and other regulatory authorities.
We use personal information only for purposes related to providing safe, reliable electricity distribution services, including:
We collect personal information directly from you, through your use of our services, or from authorized third parties where permitted by law.
By establishing or maintaining an account with GSH, you consent to the collection, use, and disclosure of your personal information for the purposes described in this notice. Consent may be express or implied, depending on the circumstances and sensitivity of the information.
You may withdraw your consent where permitted by law; however, this may affect our ability to provide certain services.
We may disclose personal information only where necessary, including:
All third parties that receive personal information on our behalf are required to protect it and use it only for authorized purposes.
GSH maintains administrative, technical, and physical safeguards appropriate to the sensitivity of personal information, including:
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law, regulatory requirements, or internal policies. When no longer required, personal information is securely destroyed or anonymized.
You have the right to request access to your personal information held by GSH and to request corrections if the information is inaccurate or incomplete, subject to applicable legal restrictions.
Requests can be made by contacting our Privacy Officer.
GSH may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. The most current version will always be available on our website.
If you have questions about this Privacy Notice or how your personal information is handled, please contact:
Privacy Officer
Greater Sudbury Hydro Inc.
500 Regent St
Sudbury ON P3E 4P1
705.675.7536
The Office of the Privacy Commissioner
30 Victoria Street
Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
©2025 Greater Sudbury Hydro Inc. All Rights Reserved.
