Electricity – FAQ
What does it cost to change hydro into your name?
Is there a form owners can sign that would disconnect the electric service following the termination of a tenant’s account?
Can owners turn off utilities if a tenant gives notice, doesn't move out and switches the utility out of their name?
What is the moratorium with hydro? Please explain.
What is the rule to install separate hydro meters on multi-unit buildings?
If a tenant places hydro in their name and they get into arrears, would the landlord be responsible for their payments?
What is the owner’s responsibility with regards to a tenant’s payment punctuality?
What is the collection process for electricity payment if a tenant goes into arrears?
How many months of unpaid utilities before the power is disconnected?
Are deposits required?
If the lease agreement states the tenant must pay the utilities, can the owner request a shut off if the account wasn’t changed into the tenant’s name?
Can utilities be automatically flipped back into owner’s name?
No. Unfortunately, GSU does not have a mechanism in place that would notify an owner if a tenant moves out. The owner can call at any time to verify the account status. We would confirm if the account is still active in a tenant’s name, or if a move has been scheduled.
Does Hydro ask Tenant for the Landlord's name and address when signing up the tenant for service to their unit.
Is there an appeal process?
Can GSU notify the landlord when a tenant removes account from their name and it goes back to landlord?
What qualifiers does Hydro follow through with on the tenant to ensure they are able to pay for service on their unit.
What should the expectations be for the Landlord when a tenant agrees to pay for the utilities on their unit? What is the process for this tenant and Landlord so as to ensure the Landlord is not affected by a tenant's lack of payment?