With everything going on in the world right now, we know you have a lot of things to think about. Your electricity service shouldn’t add to your stress. We have taken steps to try to ease your mind, with some help from the Government of Ontario:
TIME OF USE (TOU) RATE RELIEF
The Government of Ontario is providing a fixed electricity price, known as the COVID-19 Recovery Rate, of 12.8 cents per kWh, which will be automatically applied to all time-of-use customers 24 hours a day, 7 days a week. This fixed electricity price will be in place from June 1 – October 31, 2020.
The COVID-19 Recovery Rate of 12.8¢/kWh is based on the average cost of electricity, set by the Ontario Energy Board. This fixed rate will continue to suspend time-of-use prices in a fiscally responsible manner. By introducing this new fixed rate, consumers will have greater flexibility to use electricity when they need it without paying on-peak and mid-peak prices.
Please note this change does not affect customers who pay tiered rates or those who have opted out of Regulated Price Plan (RPP) to sign a contract with an electricity retailer.
Deferral of Global Adjustment (GA) Charges
Ontario is deferring a portion of Global Adjustment (GA) charges for industrial, commercial and residential electricity consumers that do not participate in the Regulated Price Plan (RPP) (i.e. pay Global Adjustment as a separate charge on the bill), starting from April 2020. The GA rate for applicable consumers (i.e., Class B) has been set at $115 per megawatt-hour, which is roughly in line with March 2020 value. Class A consumers will receive the same percentage reduction in GA charges as Class B consumers.
The government intends to keep this relief in place through the end of June 2020, subject to necessary extensions and approvals to implement this initiative.
Applicable electricity consumers will automatically see this relief reflected on their bills. Consumers who have already received their April (consumption) bill should see an adjustment on a future bill.
Please contact Greater Sudbury Hydro with questions about your bill. For more information: Deferral of Global Adjustment Charges Questions and Answers – last updated May 14, 2020
Further, we will not be disconnecting residential or low-volume small business customers while this situation continues.
Every day, we work with customers who are having financial trouble, and we will continue that practice. If you are having trouble paying your bill, please be proactive and contact us. Start the conversation. Whether you are a residential or commercial customer, we want to help you get through this.
- Email our Customer Service team at: firstname.lastname@example.org
- Phone: 705-675-7536 in Greater Sudbury service area and 705-753-2341 in West Nipissing (weekdays 8:30am-4:00pm)
*Please note that we are receiving a significantly higher number of calls and emails from customers. You may have a longer than normal “hold” time and it may take a bit longer for us to respond to your email. Thank for your patience and understanding.
Further, we need to protect staff that deliver your service so that we can continue to maintain the system and deal with any unplanned occurrences seamlessly:
We have closed our offices to the public. You can reach us by email, telephone or by using forms on our website.
We have divided and isolated teams. No matter what happens, there will be people available to maintain the system and answer your questions.
Staff and our regular suppliers/contractors who may attend at a home or business are equipped appropriately. They will ask if anyone is ill or has recently returned from outside Canada, and may not enter if there is an active risk. When they do enter premises, they will practice social distancing.
Essential maintenance projects will continue in order to preserve system reliability. Non-essential activities will be deferred to a later date.
It may not be “business as usual” but we know that we provide an essential service in this community, and we must ensure that lights stay on.
Be Calm—We’ll get through this together. And be kind to each other—even across social and physical distance.