Email the completed form to email@example.com or print and mail the form to:
500 Regent Street, PO Box 250, Sudbury, Ontario P3E 4P1
COVID-19 Energy Assistance Program (CEAP) for Residential Customers
On June 1, 2020, the Government of Ontario confirmed that it has made $9 million available for the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.
CEAP provides a one-time*, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Residential customers may be eligible for up to $750 in support towards their electricity and natural gas bills, and can apply for on-bill credits for both electricity and natural gas separately.
* Customers who applied and received CEAP support in 2020 may apply again to be considered for the increased funding amount.
CEAP is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs).
You must apply for CEAP through your utility or Unit Sub-Metering Provider (USMP).
CEAP Eligibility Criteria
We updated the eligibility criteria on January 14, 2021, so that more customers may qualify for CEAP.
Residential electricity and gas customers are now eligible for CEAP if they meet the following criteria:
- The customer has an account with an electricity distributor, a USMP or a natural gas distributor. Only the customer who is the account holder can submit an application for CEAP.
- The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.
Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.
Customers who previously applied and received an on-bill credit will be notified by their utilities that the funding limits have been increased, and that they can file a new application for additional credits under the new funding limits, to be applied against any current overdue amounts. No customer can receive total CEAP funding that exceeds the new funding limit of $750.
CEAP Benefit Amounts
CEAP funding is limited, and utilities and USMPs are expected to process applications in the order in which they are received.
Submitting an application for CEAP to your utility or USMP does not guarantee funding.
Eligible customers may qualify for a one-time CEAP credit for the electricity or natural gas charges that are overdue on the date of their application for CEAP, up to a maximum of $750.
How to Apply for a CEAP Credit:
It’s easy to apply. All you have to do is complete and submit an application form.
Mail to: 500 Regent Street, PO Box 250, Sudbury, Ontario P3A 4P1CEAP Frequently Asked Questions
Other support programs available
If you aren’t eligible for CEAP, you may still be eligible for lower-income energy support programs such as the Ontario Electricity Support Program (OESP) and the Low-Income Energy Assistance Program.
Every day, we work with customers who are having financial trouble, and we will continue that practice. If you are having trouble paying your bill, please be proactive and contact us. Start the conversation. Whether you are a residential or commercial customer, we want to help you get through this.
Even though our offices are closed to the public, we offer several ways to pay your bill.Bill Payment Options