COVID-19 UPDATE

With everything going on in the world right now, we know you have a lot of things to think about. Your electricity service shouldn’t add to your stress. We have taken steps to try to ease your mind, with some help from the Government of Ontario:

GREATER SUDBURY HYDRO
TIME OF USE (TOU) RATE UPDATE

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of midnight Tuesday, March 24, 2020, households, farms and small businesses who pay Time-of-Use (TOU) electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

Effective March 24, 2020

Customers do NOT have to take any action; this rate change will be automatically applied. When it appears on your bill will depend upon your billing cycle but will apply to electricity used from midnight March 24th on.

Please note this change does not affect customers who pay tiered rates or those who have opted out of Regulated Price Plan (RPP) to sign a contract with an electricity retailer.

In addition, Greater Sudbury City Council has approved the suspension of charging interest on overdue water and wastewater accounts until June 4, 2020, effective immediately. If you need to cancel pre-authorized payments please contact GSU Customer Service.

Further, we will not be disconnecting residential or low-volume small business customers while this situation continues.

Every day, we work with customers who are having financial trouble, and we will continue that practice.  If you are having trouble paying your bill, please be proactive and contact us. Start the conversation.  Whether you are a residential or commercial customer, we want to help you get through this.

*Please note that we are receiving a significantly higher number of calls and emails from customers.  You may have a longer than normal “hold” time and it may take a bit longer for us to respond to your email. Thank for your patience and understanding.

Further, we need to protect staff that deliver your service so that we can continue to maintain the system and deal with any unplanned occurrences seamlessly:

We have closed our offices to the public. You can reach us by email, telephone or by using forms on our website.

We have divided and isolated teams.  No matter what happens, there will be people available to maintain the system and answer your questions.

Staff and our regular suppliers/contractors who may attend at a home or business are equipped appropriately. They will ask if anyone is ill or has recently returned from outside Canada, and may not enter if there is an active risk.  When they do enter premises, they will practice social distancing.

Essential maintenance projects will continue in order to preserve system reliability.  Non-essential activities will be deferred to a later date.

It may not be “business as usual” but we know that we provide an essential service in this community, and we must ensure that lights stay on.

Be Calm—We’ll get through this together.  And be kind to each other—even across social and physical distance.

Review us on Google

Your feedback is important to us.

Loading...